Knowledge Base Articles

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Knowledge Base

3030 articles

ias-12951

VAT Filer – Error message: It is not possible to file VAT returns for partners

It is now possible in version 19.1.0 to submit VAT returns for partnerships. This message can be bypassed.

ias-12944

Installation Error 3 when running Workstation Setup

This is being looked into by the Product Management team but for the time being there is a workaround for this In the shared IRIS…

ias-12943

Loan detail | ‘Use Calculated Value’ option is calculated at 3% instead of 2.5%

This will be fixed in the service pack 19.1.1 release of IRIS. As a workaround, the user should go to the loan benefit(type 1 or…

11993

Payroll Week 53, 54 or 56

If you run a weekly, 2-weekly or 4-weekly payroll you might find you need to complete an additional period after week 52 to finish your…

ias-12942

P11D- ‘Missing Detail: No P11Ds included would you like to continue?

Workaround, to populate the car benefit when it is the only benefit on the P11d, the user must add another benefit through | edit |…

ias-12940

Time in practice hours not calculated correctly in 19.1.0

You will need to download the new link on our website and run, and this will no longer show incorrect. It is only a visual…

11896

Unable to load company information – Error after updating PAYE-Master

After upgrading PAYE-Master the first action taken when opening company data is to update that company's database to the latest version. As a part of…

11145

Default Login Details

There are two modes for the software payroll and admin. The default login details are as follows: Earnie Payroll Name: INTEX There is no password…

11150

How to Enter New Authorisation Code – IRIS GP Accounts

Go to "Help" > "About" > "Enter Authorisation Code" The new expiry date must be entered as well as the authorisation code. To request your…

11178

Correcting Errors RTI – Wrong employee pay sent on FPS

If you have processed the wrong pay for an employee and sent this on an FPS there are few things to consider when making a…