Knowledge Base Articles

12155

Automatic Enrolment Duties for New Employers

If you become an employer for the first time on or after 1 October 2017, you will immediately have legal duties for the new member of…

11272

How do I archive a company?

Open the "Company Details" from the "Company" tab along the top of the screen: Open the "HMRC" tab Tick the "Archive Company" tick box at…

11277

How to delete employee records

Be aware, this utility will COMPLETELY remove ALL records for this employee from the company data. This would not normally be used on any employee…

11283

An employees maternity pay hasn’t started or is an incorrect value.

PAYE-Master calculates SMP payments on a weekly basis, not a daily rate. That being the case there needs to be at least one full week…

11315

Additional payroll reports

Selecting Reports from the Library If you are starting to use the program for the first time it is well worth having a look around…

12004

After installing an update payroll no longer opens

Please make sure you restart your PC after installing the update. Once you have restarted try to open payroll again. If the software will still…

11585

Reason for late reporting

The HMRC require that FPS submissions are received on or before the pay date. You are seeing this message because the pay date for the period…

12007

Accessing previous year’s payroll data

You can access the previous year's payroll data by clicking on "Year-End" > "Use Last Year's Data": Please Note: If the button "Use Last Year's Data"…

12112

Run-time error 5: Invalid procedure call or argument

This error can occur if a user with insufficient permissions attempts to update the software via the auto update procedure. To correct this, download the…

12169

System Failure. The submission of the document has failed due to an internal system error; Empty Error Response from Government Gateway; An error occurred while attempting to communicate with the Government Gateway

This error indicates HMRC gateway service is experiencing problems receiving, processing or responding to your RTI submission, not a problem with your payroll software I have had…

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