Knowledge Base Articles

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Knowledge Base

3023 articles

ias-12793

How to view a PDF document that has been attached with the tax return in Business?

To view the pdf documents that have been filed please do the following in Business Tax: Go to Reports in the top left hand cornerTransmit…

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Rate restricted relief showing eventhough commercial property is ticked

User needs to go back into the loan interest or finance costs expense and let the software re-calculate the deduction. Please do the following: Income…

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Specified SQL Server not found when attempting to open IRIS

A problem when connecting to the IRIS database encountered after upgrading to the earlier build version/s of the Microsoft Windows 10 (version 1803) by a…

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How do I update my licence details?

Under normal usage, the system will connect to our Auto Update server each time you start payroll. As a part of this process, it will…

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How to remove the Deferred tax note?

To remove the Deferred tax note go to: Edit / Data Screens / Notes to Financial Statements / Accounting Policies / Alternative Accounting Policies /…

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Can’t upload to the IRIS Web Service error

This is an issue with your network connection, not the software. It is likely due to lack of direct connection to the site as a result of…

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Going concern triggers Achievement and Performance heading in trustees report

This is currently scoped as a defect and to be resolved on version 18.2. The current resolution is to complete any of the other screens…

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Ixbrl tag error for average number of employees for compartive year?

- on the ixbrl tag error tab - please select the tag error so it becomes highlighted (turns blue) - then look to the right…

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Adding a new director on the new client browser

To add a new director go to: 1. Edit | Director/Secretary | New 2. click on the magnifying glass next to Director 3. in the…

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XBRL Deployment failed for Server with a response code of [-532462766]…

Install .NET 4.7 Ensure C++ 2015 and C++ 2017 are installed (both x86 and x64).You can download both versions of C++ 2015 from https://www.microsoft.com/en-us/download/details.aspx?id=48145 and…