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Can't upload to the IRIS Web Service error

Article ID

11618

Article Name

Can't upload to the IRIS Web Service error

Created Date

1st May 2018

Product

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Problem

You may see the following error when you try to publish your IRIS OpenEnrol Communications

https://www.iris.co.uk/assets/Uploads/SME-Support/Support-Images/Non-Product-Images/OP-SOAP-1.png" alt="Cannot upload to IRIS web service. Error: There was no endpoint listening at https://www.irisopenenrol.co.uk/payslipservices.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details

 


GP Payroll 

This message might be being hidden behind another prompt:

all letters were not published successfully details have been written to the publish error log do you want to view the details now

If you click no the message, or drag this window out of the way, and you see the no endpoint listening error showing behind, continue with the steps below to correct.

 


Resolution

This is an issue with your network connection, not the software.

It is likely due to lack of direct connection to the site as a result of an incorrectly configured perimeter firewalloutbound network connectivity restrictions or a proxy server being used.

If a proxy server is in use and direct connection from the workstation to the internet is not blocked, 
it is possible to bypass the proxy server by adding https://www.irisopenenrol.co.ukand https://www.irisopenenrol.co.uk URLs to the proxy exclusion list.

Go to Windows “Control Panel” > “Internet Options” > “Connections” > “LAN Settings”:

MUL PrxyExcp 1 | Can't upload to the IRIS Web Service error

Click on the ‘Advanced’ button:

MUL PrxyExcp 2 | Can't upload to the IRIS Web Service error

Add the following text to the end of the current list in the Exceptions text box:  

;https://www.irisopenenrol.co.uk;https://www.irisopenenrol.co.uk

MUL PrxyExcp 3 | Can't upload to the IRIS Web Service error

Confirm the changes and try to publish your OpenEnrol communications.

If you need any assistance configuring these settings you must speak with your local IT Support. 

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