Knowledge Base Articles

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Knowledge Base

3030 articles

11271

How do I update my licence details?

Under normal usage, the system will connect to our Auto Update server each time you start payroll. As a part of this process, it will…

ias-12789

How to remove the Deferred tax note?

To remove the Deferred tax note go to: Edit / Data Screens / Notes to Financial Statements / Accounting Policies / Alternative Accounting Policies /…

11618

Can’t upload to the IRIS Web Service error

This is an issue with your network connection, not the software. It is likely due to lack of direct connection to the site as a result of…

ias-12785

Going concern triggers Achievement and Performance heading in trustees report

This is currently scoped as a defect and to be resolved on version 18.2. The current resolution is to complete any of the other screens…

ias-12783

Ixbrl tag error for average number of employees for compartive year?

- on the ixbrl tag error tab - please select the tag error so it becomes highlighted (turns blue) - then look to the right…

ias-12781

Adding a new director on the new client browser

To add a new director go to: 1. Edit | Director/Secretary | New 2. click on the magnifying glass next to Director 3. in the…

ias-12780

XBRL Deployment failed for Server with a response code of [-532462766]…

Install .NET 4.7 Ensure C++ 2015 and C++ 2017 are installed (both x86 and x64).You can download both versions of C++ 2015 from https://www.microsoft.com/en-us/download/details.aspx?id=48145 and…

ias-12782

FRS 105 iXBRL tag error: director signing directors report has dimension company

1. Go to Posting / Post File Maintenance / Entries > highlight the current year and click Change > Change the Accounting Standard to FRS…

ias-12779

IAS-12779 – ClientIRSubmission Create Failed! Boolean Create int32

This a technical issue linked to your PC/Server SQL. To resolve your issue you need to install the SQL CLR Types from Microsoft SQL Server…

ias-12776

P11D continuation sheet for section B, L, M and N not showing figures

This was a known issue that was fixed in version 18.1.1 of IRIS This is a visual error only- The XML being submitted contains all…