Knowledge Base Articles

12094

What happens if we don’t comply, are late complying or miss our automatic enrolment staging date?

This information is provided by the pension regulator, click here for more details. Key Points: • The responsibility for complying with the employer duties rests…

12021

Mandatory employee information required before being able to send RTI

There are a variety of fields in the payroll software that are mandatory. You can print the RTI Missing Data report to see what information…

12066

Remote Payroll Entry FAQs – How do I remove a Remote User?

Where a remote user has already been linked, 1. In your payroll software, go to "Company" | "Provision User"2. Next to the relevant user, click…

12022

Can I reuse an Employee Code when an employee has left?

No. HMRC use the Employee Code or Number as an identifier for that individual for the whole of the tax year. However, if you have made…

11667

Processing Opt Outs & Pension Refunds under Auto Enrolment

The easiest way to opt an employee out of AE pensions is via the Company Pension Dashboard. Please Note: The Company Pension Dashboard is available…

11580

You need to set the WEEKLY Pay Periods before continuing

There is an employee on your payroll set to a pay frequency that isn't set up in the payroll calendar. Normally this will be because…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

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