Knowledge Base Articles

11884

Error in COEPublish – An Error has occurred with Publishing Letters

This error indicates the the file OEComms.dll (used to drive the OpenEnrol/OpenPayslips processes) is either missing or not registered correctly on your system. This will…

12057

Employees are not receiving notifications from OpenPayslips or OpenEnrol

Due to the nature of the product (many similar emails being sent out in batches), email servers often block them as suspected spam. This can…

12091

NI Rate X is showing on employees P60

HMRC expects an X code to be entered if the employee’s earnings are below the Lower Earnings Limit (LEL) for national insurance, irrespective of the…

12094

What happens if we don’t comply, are late complying or miss our automatic enrolment staging date?

This information is provided by the pension regulator, click here for more details. Key Points: • The responsibility for complying with the employer duties rests…

12021

Mandatory employee information required before being able to send RTI

There are a variety of fields in the payroll software that are mandatory. You can print the RTI Missing Data report to see what information…

12066

Remote Payroll Entry FAQs – How do I remove a Remote User?

Where a remote user has already been linked, 1. In your payroll software, go to "Company" | "Provision User"2. Next to the relevant user, click…

12022

Can I reuse an Employee Code when an employee has left?

No. HMRC use the Employee Code or Number as an identifier for that individual for the whole of the tax year. However, if you have made…

11667

Processing Opt Outs & Pension Refunds under Auto Enrolment

The easiest way to opt an employee out of AE pensions is via the Company Pension Dashboard. Please Note: The Company Pension Dashboard is available…

11580

You need to set the WEEKLY Pay Periods before continuing

There is an employee on your payroll set to a pay frequency that isn't set up in the payroll calendar. Normally this will be because…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

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