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Employees are not receiving notifications from OpenPayslips or OpenEnrol

Article ID
12057
Article Name
Employees are not receiving notifications from OpenPayslips or OpenEnrol
Created Date
6th April 2018
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS OpenPayslips
Problem

Software reports that that payslips / pension communications have been published corrcetly but a number of employees have not recieved the notifcation email.

Resolution

Due to the nature of the product (many similar emails being sent out in batches), email servers often block them as suspected spam.

This can be avoided permanently by contacting your IT department or email provider and having the dedicated servers which OpenPayslips use whitelisted. This will ensure that emails are not blocked by your server/email provider.

Domain: o5.mail.irisopenpayslips.co.uk
IP: 167.89.31.108
Email: noreply@irisopenpayslips.co.uk

Domain: o3.mail.irisopencloud.co.uk
IP: 167.89.41.132
Email: noreply@irisopenenrol.co.uk

Domain: o4.mail.irisopenspace.co.uk
IP: 167.89.41.137
Email: noreply@irisopenspace.co.uk

If after checking this you are still having issues with employees not receiving notifications please get back in touch with the email addresses of the affected employees.

Click here for support contact details.

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