Knowledge Base Articles

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Knowledge Base

3027 articles

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

11879

Pension Pay Period Dashboard

For a full AE Pension guide IRIS Bureau Payroll users,  Click Here IRIS Payroll Business users, Click Here Pay Period Dashboard We have introduced the "Pay Period Dashboard"…

ias-12744

Client approval and accountant’s report date for management accounts

To enter the client approval and accountant's report date for management accounts go to: Edit / Data Screens / Non-Statutory Reports / Management Accounts /…

ias-12743

How to stop double line spacing on automail

To stop double line spacing on automail templates the normal.dotm template will be created. Click here. for further information.

ias-12741

Posting screen showing only one batch

To display all your postings within your posting screen click on: 1. Batch Control / Re-Open 2. in Display postings as entered put the radio…

ias-12739

SOCIE Share Capital has been Issued rather than brought forward in the 2nd

To resolve this error can you please create a dummy post file for your pre comparative year: 1. Posting | New | Accounting standard -…

12170

Error in Backup: There is an error trying to compress the payroll data files and copy the compressed file to the floppy disc.

This error has been shown to be caused by local environment security settings. Please request your PCT IT support to allow the creation of ZIP…

ias-12735

The Balance Sheet is showing three columns

To remove the third column showing the opening position of the prior year go to: Edit / Data Screens / FRS 102 – Options and…

12129

Error 3019: Operation invalid without a current index

This error can be caused when a database update is interrupted or otherwise fails to complete correctly. You can attempt to repair the database from the…