Knowledge Base Articles

2216

Error while parsing entity name, line 1, position….

Check the data path and make sure there is no '&' in it.

11836

Get business data failed – error when trying to back up

This error indicates that there is a problem with your licensing database "Central.DAT" If you have a single company licence please contact support for assistance.…

12100

1905 Module E32DLL2.DLL failed to unregister.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. To remove payroll from the system you will need to…

ias-12377

Unable to install SQL attempted to perform an unauthorized operation

Uninstall bullguard completely, then install SQL server. Once SQL is installed, feel free to reinstall bullguard. If you need any help with the removal and…

11015

EPS error – “No Payment Date To must be before the current date”

This will occur if you are trying to submit an EPS and declaring "No employee's paid (no tax or NIC liability)" before the end date…

11029

Printing icons are greyed out down the right hand side

The software hasn’t been licensed and it's still the trial version. You need to enter the relevant licence details via Utilities > Licensing. The…

11037

The company pane is showing the company file in grey.

This means that the data file has been moved from the location that Bookkeeping thinks it should be in. Go to File | Open Existing…

11056

EPS error – “No Payment Date To must be before the current date”

This will occur if you are trying to submit an EPS and declaring "No employee's paid (no tax or NIC liability)" before the end date…

11070

EPS error – “No Payment Date To must be before the current date”

This will occur if you are trying to submit an EPS and declaring "No employee's paid (no tax or NIC liability)" before the end date…

11116

Leavers not showing on FPS

If the employee is unpaid but marked as a leaver (ie. Last pay was in previous tax year) they will be included in the category…

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