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Get business data failed - error when trying to back up

Article ID
11836
Article Name
Get business data failed - error when trying to back up
Created Date
6th January 2017
Product
IRIS PAYE-Master
Problem

When trying to create a backup user gets the following error:

get business data failed the provider could not determine the object value for example the row was just created the default for the object column was not available and the consumer had not yet set a new object value

Resolution

This error indicates that there is a problem with your licensing database “Central.DAT”

If you have a single company licence please contact support for assistance.

If you have a Bureau (multiple company) licence for PAYE-Master please follow these steps.

  • Close PAYE-Master

  • Restart PAYE-Master but DO NOT open any company

  • Go to “Utilities” > “Database Maintenance” > “Compact & Repair Database

  • You should see the “Select a file to compact and repair” window.

Please Note: If instead, you see a message “Compacting…..” this is because you have opened a company. Please start again without opening a company. You will need to close PAYE-Master

  • Browse to the location “C:\ProgramData\IRIS Software Ltd

Please Note: by default the folder ProgramData is set to be hidden, you may need to select the option to show hidden files and folders before you see it.

  • Set the filter to “All files (*.*)”
  • Click on the file “Central.DAT” in the list and click “Open”

• You should see the following message:

• You will now be able to create backups without error.

Please Note:  If the compact and repair process fails or you still have the error when backing up please contact our support team for further assistance.

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