Get business data failed - error when trying to back up

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Get business data failed - error when trying to back up

6th January 2017

IRIS PAYE-Master

When trying to create a backup user gets the following error:

This error indicates that there is a problem with your licensing database “Central.DAT”

If you have a single company licence please contact support for assistance.

If you have a Bureau (multiple company) licence for PAYE-Master please follow these steps.

• Close PAYE-Master

• Restart PAYE-Master but DO NOT open any company

• Go to “Utilities” > “Database Maintenance” > “Compact & Repair Database“

• You should see the “Select a file to compact and repair” window.

Please Note: If instead, you see a message “Compacting…..” this is because you have opened a company. Please start again without opening a company. You will need to close PAYE-Master

• Browse to the location “C:\ProgramData\IRIS Software Ltd“

Please Note: by default the folder ProgramData is set to be hidden, you may need to select the option to show hidden files and folders before you see it.

• Set the filter to “All files (*.*)”
• Click on the file “Central.DAT” in the list and click “Open”

• You should see the following message:

• You will now be able to create backups without error.

Please Note:  If the compact and repair process fails or you still have the error when backing up please contact our support team for further assistance.