Knowledge Base Articles

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Knowledge Base

3030 articles

11927

PAYE-Master is starting Auto Enrolment too soon

PLEASE NOTE: This information is only correct for IRIS PAYE-Master.  Your PAYE-Master software may appear to be starting Auto-Enrolment too soon, the reason for this…

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PTP CT – unable to get a short form for returns beginning on or after 01.04.2015

For returns beginning on or after 01.04.2015 HMRC have issued version 3 of the CT600.  There is no short version of this form unlike the…

11374

You may not run multiple instances of Payroll

This problem is usually caused by payroll not closing down correctly previously. On your keyboard press ctrl & alt & delete keys together. This might…

11923

How to change the employee order on reports

You can change the employee order applied to reports in the "Report table". • Click on Reports > Report Table• Find the report you want…

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No new licences available

Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top) Then go back into Tools | Licence…

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Capital Allowances in the Enhanced Computation are incorrect for a ltd company

- If the client is supposed to correctly show as a Multiple Trade client then go to Edit | Multiple Trades | Trade Maintenance and…

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Are there other external installations currently running?

Run the PTP Update and at the point you encounter this message please press CTRL-ALT-DEL and select Start Task Manager. Windows Vista/7 Click processes and the…

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Windows Vista Virtualisation – This application is trying to write a file to P:PTPDataPlatform but this location will mean this file is virtualised under windows 7

1.       Users are advised to check that their network drive is accessible. (Seek their own IT support for network access issues) 2.       Users are required…

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“Encountered a sharing violation whilst accessing C:SHAREREGSharereg.exe”

Users are required to Disable/Turn Off the local Anti-Virus software. Note: Due to the large range of Anti-Virus software available PTP Support cannot advise on…

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PTP TPO – Cannot read data – This may be because the database needs maintenance or it may need to install latest data drivers from the CD

This is caused by data corruption and the only solution is to restore the latest backup. 1. Locate the current TPO Data folder and rename…