No new licences available
- Article ID
- ias-12007
- Article Name
- No new licences available
- Created Date
- 9th September 2015
- Product
- Problem
- It has been identifed that the ‘No new licences available’ message appears on screen when trying to update licences
- Resolution
- Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top)
- Then go back into Tools | Licence details and try check for updates again
- It should then load the licences (if not then close IRIS completely, then repeat steps 1-3)
- Then activate them as normal
Share This Page
We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.
