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No new licences available

Article ID
ias-12007
Article Name
No new licences available
Created Date
9th September 2015
Product
Problem
It has been identifed that the ‘No new licences available’ message appears on screen when trying to update licences
Resolution
  1. Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top)
  2. Then go back into Tools | Licence details and try check for updates again
  3. It should then load the licences (if not then close IRIS completely, then repeat steps 1-3)
  4. Then activate them as normal

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