Knowledge Base Articles

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Knowledge Base

3030 articles

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Update Legislative Changes -FRS 102 Disclosure of Operating Lease Commitments

Users are able to generate a set of accounts using the new FRS 102 legislation which is effective for periods starting on or after 1st…

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Getting started with IRIS OpenEnrol

Register a company or administrator account here: www.irisopenpayslips.co.uk PLEASE NOTE: Each email used for OpenEnrol must be unique. Once used for the company/admin account the…

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Does IRIS OpenSpace work with Apple Products?

IRIS OpenSpace only requires a browser, the hardware is irrelevant. So accessing IRIS OpenSpace on iPhone or iPad is fine. However, from iPhone or iPad,…

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The sum of boxes 172 and 173 must not exceed the apportioned AIA limit

This is caused by a HMRC validation update which has been included in version 11.6.0 which is currently available on our website. Please regenerate the…

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OpenEnrol Error – E102 – not a valid Open Enrol Account

This is likely due to either incorrect  login details (linking to an old unused account) saved in payroll OR the account isn't activated. Have you…

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Personal Tax- How to upload files/PDF to OpenSpace?

To upload from personal tax click Reports, select the relevant report and tick the box PDF and then tick the box in the bottom that…

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Software Detected Error – Internal Inconsistency

The cause of this issue is software called Search Protect. This needs to be uninstalled from the PC using Programs and Features. In some cases,…

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How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click Edit Client, Select the Circle…

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Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will provide access to both sets…

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Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client that access is required for;…