OpenEnrol Error - E102 - not a valid Open Enrol Account
Article ID
11681
Article Name
OpenEnrol Error - E102 - not a valid Open Enrol Account
Created Date
4th August 2014
Product
IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem
When trying to publish user gets the error:
E102 - not a valid Open Enrol Account
Resolution
This is likely due to either incorrect login details (linking to an old unused account) saved in payroll OR the account isn’t activated.
Have you reached the end of your trial period? Log into the OpenPayslips / OpenEnrol portal, if it states “Read Only” mode the account is waiting for activation once your direct debit details have been processed.
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