Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3023 articles

ias-11652

Installation Error – 7 – SQL Database Update Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11647

Installation Error – 1 The Installation has aborted

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11646

Application Failed to Initialize properly (0xc0000005).

This error usually occurs due to a conflict with your anti virus program. Set exclusions within your Anti Virus program and then rerun the application.…

ias-11645

Not utilising the b/f capital losses against the gain during the year

To utilise the capital losses, please follow the steps below:- 1. Select a different Limited Company within Business Tax 2. Run an enhanced tax computation…

ias-11642

How do I set up Roles and Permissions within IRIS OpenAudit?

To edit Roles and Permissions users are required to select, 1. Dashboard | Roles and Permissions 2. Click on the Edit tab 3. Place a…

ias-11643

How do I import the prior year trial balance using a CSV format within OpenAudit

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit File 3. On the right…

ias-11634

Installation Error – 3 – Configuration Process

It is likely that the user doesn't have appropriate permissions but IRIS recommends you send your installation log files to us for further investigation. Please…

ias-11638

Moving IRIS To A New PC or Server

The IRIS Help Centre contains comprehensive information for moving IRIS to a new Standalone or Server. How to Move IRIS To A New Standalone How…

ias-11633

How do I amend the period end date for an Audit File within IRIS OpenAudit?

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit File 3. On the right…

ias-11630

Users of Avast Anti Virus are no longer able to access the IRIS icon

This issue is caused by Avast blocking the file, you can configure Avast to exclude a particular file, folder, or partition, during the scan process:…