Knowledge Base Articles

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Knowledge Base

3023 articles

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Global Changes to e-Checklists questions change OpenSpace e-Checklists

Please be aware that this will only change if you are adding a heading to the e-Checklist Questions. It does not change on the sections…

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PTP Launcher has encountered a problem and needs to close

The following steps will help you to resolve this problem.   1. Right click on the PTP launcher and select 'Properties' 2. Select either 'Find Target'…

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Web Licencing Failed Validation – Licence Disabled

This error typically occurs because the IRIS installation has been moved or the licences have been revalidated on a different machine and your licence does…

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PCSR – Can the logo on pdf documents be changed to the company logo

Yes, provided it is a .gif file, 1035 Wide x 279 High.  Go to File > Presenter Details > Logo on Forms tab Browse to…

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Unknown File Type when trying to open Guides in Earnie Payroll

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

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Unknown File Type when trying to open Guides in Bureau Payroll

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

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Wrong guides in the software

All of the support guides are now stored on our website as part of our online document library. The problem is likely your web browser has…

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Unknown File Type when trying to open Guides in PAYE-Master

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

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Unknown File Type when trying to open Guides in Earnie

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

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Using OpenPayslips with Bureau Payroll

For OpenPayslips set up and useage instruction refer to the guide here: Bureau Payroll OpenPayslips Guide