Knowledge Base Articles

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Knowledge Base

3027 articles

11540

Wrong guides in the software

All of the support guides are now stored on our website as part of our online document library. The problem is likely your web browser has…

11534

Unknown File Type when trying to open Guides in PAYE-Master

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

11538

Unknown File Type when trying to open Guides in Earnie

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

11529

Using OpenPayslips with Bureau Payroll

For OpenPayslips set up and useage instruction refer to the guide here: Bureau Payroll OpenPayslips Guide

ias-11544

How do I remove the cross from box 146 in the CT600, without putting it in 147

To remove the cross in box 146, without ticking 147 you will need to go to: Data Entry | Overpayments and Repayment Claims | Repayment…

ias-11540

This App Cannot Run On This PC

This error occurs because the download is not the correct size. It is advised that the file is deleted and then downloaded again. It is…

11514

Earnie IQ installation Guide

For assistance installing Earnie IQ refer to the following guide: Click Here

7334

Multiple Lodgements including NHS Entries

Enter as single itemGo into main cashbook screen & press CTRL and highlight the items to form one lodgementRight click to bookmarkOpen new lodgementImport book-marked…

11507

Late FPS Filing Notice from HMRC

The FPS should be returned to the HMRC on or before the pay date used in the payroll system. Remember, the pay date selected should…

ias-11534

The transmit internet return screen is showing only the selected client

The shortcut within IRIS Personal Tax and Business Tax will show the selected client only. To produce the full client list please select Reports and…