Knowledge Base Articles

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Knowledge Base

3027 articles

ias-10497

Error Message Attaching the MDF and LDF files

IRIS Support recommends that your restore from your last good backup. If a good backup is not available following the steps below may help to…

kba-03089

PTP CT – ‘No computations have been attached’ error appearing when exiting the FBI Attachment screen

If using the PTP ixbrl computation, please go into the return, tick box 85A or 85B and ensure there is no tick in the 'Disable profit…

ias-10488

Message on terminal services: unable to perform vista file virtualisation checks

Following the steps below may help to resolve the problem. Permissions Right Click the IRIS folder Choose Properties and then click Security Click Advanced Click…

ias-10476

How to configure SQL Protocols for IRIS Practice Software

For IRIS to work with SQL you need to make sure the target SQL Server is running and is using the appropriate protocols. You can…

ias-10466

Entry Point Not Found

To run the IRIS Workstation Setup please follow the steps detailed in KB IAS-6723 It maybe necessary to run this twice, once to remove and…

ias-10456

Business Tax crashes when generating reports or the electronic tax return

This can be caused by a hyphen (-) in the Client Identifier. To resolve this, do one of the following:- 1. Select Client | View…

ias-10446

Unable to Load IRIS Portal Main Menu

It is likely that exclusions need to be added to your Anti Virus, Firewall or Web Filtering Application. The URL used by the IRIS OpenPortal…

ias-10430

Not able to print off a short CT600 due to entry in box 123

As there is no box 123 on the short CT600 a full CT600 must now be generated. The reason that box 123 is now being…

kba-03073

PTP TR – Is it possible to file an SA303 online

There is no functionality to electronically submit an SA303 through PTP. For instructions on how to print an SA303 from PTP please see https://www.iris.co.uk/support/knowledgebase/kb/kba-03642/. For more information…

kba-03082

PTP TE – HMRC rejection 5012 NINO not entered in the correct format

The error is referring to an invalid National insurance number but does not specify which employee has the incorrect one, so all will need to…