Business Tax crashes when generating reports or the electronic tax return

Article ID

ias-10456

Article Name

Business Tax crashes when generating reports or the electronic tax return

Created Date

22nd May 2012

Product

IRIS Business Tax

Problem

Business Tax crashes when generating computations or the electronic tax return for some clients.

Resolution

This can be caused by a hyphen (-) in the Client Identifier. To resolve this, do one of the following:- 1. Select Client | View | Change ID | Remove the hyphen from the ID, or 2. Select Setup | Practice Options | General | Change the Job Separator to a Forward Slash rather than a Hyphen.