Knowledge Base Articles

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3023 articles

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The font on the generated letter is not the same as the template

To ensure the font is the same on both template and generated letter you will need to amend your 'normal' style. Each version of word…

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What are context types and how do I use them in AutoMail?

Contents Introduction Context types available Create a template and set your context types How to change the context type of an existing template Context type…

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What context types are available in AutoMail?

On every AutoMail template, there is a property which will determine the "context type" being used by the letter. The context type determines Which type…

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How to write out WIP using the ‘All Jobs’ option

Contents Introduction Reduce WIP: Write out Write out All Jobs. Step by step guide to writing out Jobs Write out options for All jobs Technical…

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Staff Planning permissions/privileges

In order to plan jobs and edit diary bookings in IRIS Staff Planning you must have the relevant staff permissions enabled. These permissions are: -…

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What Are The Terminal Server Best Practices Guidelines?

Install Terminal Server on a standalone server and not on a domain controller. Installing Terminal Server on a domain controller can affect the performance of…

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How Many Concurrent User Sessions Can One Terminal Server Host?

This is entirely dependent on the server hardware and type of application. Please bear in mind for programs such as IRIS which use a SQL…

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IRIS Workstation Environment – Not Been Possible To Apply Full Trust Permissions

IRIS requires the user to have local Power User rights. Add the user to the local Power Users Group and then retry the setup. NOTE:…

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How Do I Change The Company Name In IRIS When Using SQL?

Following the steps below will help to change the Company Name on SQL Versions of the IRIS Program. Click Start Click Programs Click Microsoft SQL…

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What Microsoft Word skills do I need to edit Fees templates?

IRIS Fees uses the interface of Microsoft Word to generate fee documents. To create your own bespoke fees templates you will require knowledge of Microsoft…