Home | Knowledge Base Articles | Page 67

Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3027 articles

kas-0033

IRIS Keytime – reset VAT Filer credentials

Resetting your credentials in IRIS Keytime Practice Manager for VAT Filer Open Practice ManagerLogin as the AdministratorClick File > OptionsClick Online filing credentialsScroll down and…

1 minute length
Posted: 28th January 2021
Read more

os-112-something-has-gone-wrong-please-try-again-or-contact-the-support

OS-112: Something has gone wrong, please try again or contact the support

OpenSpace eApproval requests error out with the "something has gone wrong," message. The upload in some cases does complete uploading but the resulting document will…

1 minute length
Posted: 27th January 2021
Read more

kas-0032

Moving Keytime onto a new PC

1. Install the software on the new computer using the following link: www.iris.co.uk/support/iris-keytime-suite-support/iris-keytime-downloads/ You will need to install the full install and then the update…

1 minute length
Posted: 26th January 2021
Read more

os-111-openspace-approval-coversheet-not-appearing-in-the-document

OS-111: OpenSpace Approval Coversheet not appearing in the document

Missing Approval Coversheets in documents from OpenSpace A completed request will display the approved status almost immediately however the coversheet may still be in a…

2 minutes length
Posted: 25th January 2021
Read more

kas-0030

IRIS Keytime Data Manager

To use Data manager, here are the steps to follow: Right click on the PM icon on your desktopSelect Open File LocationWithin that folder double…

1 minute length
Posted: 23rd January 2021
Read more

kas-0029

Setting up Funds in Charity Accounts

You can create as many funds as required, these are defined as either unrestricted (general or designated), restricted or endowment (permanent or expendable), the software…

1 minute length
Posted: 23rd January 2021
Read more

kas-0028

Keytime reconfiguring after Windows updates

When attempting to access any of the modules of Keytime Suite, corporation tax or personal tax the following message appears Exception trapped attempting to set…

1 minute length
Posted: 21st January 2021
Read more

iris-telephone-support

IRIS Telephone Support

We were experiencing intermittent issues with some phone numbers impacting some customers. This is now resolved and you should be able to contact us on…

1 minute length
Posted: 20th January 2021
Read more

12242

Earnie: Furlough Report File Issue with employers NI and Pension reclaim

An issue has been discovered in Earnie v1.35.138. When creating the furlough reports in the product. The issue affects both the Furlough Reclaim and Furlough Reclaim…

1 minute length
Posted: 19th January 2021
Read more

kas-0027-2

Text being cut off right hand side in Accounts Production

Click Options > Configure > Set Printer Margins You can change the margin settings following the above steps in order to resolve the issue

1 minute length
Posted: 19th January 2021
Read more

© IRIS Capital Limited 2026

Company number: 06266887 | VAT number: 678792853 | Registered office: 4th Floor, Heathrow Approach, 470 London Road, Slough, SL3 8QY