Home | Knowledge Base Articles | Page 73

Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3034 articles

12221

Coronavirus (COVID-19) & Paying Employees

Furlough Extension Update 6th Nov 2020 The government has now announced the furlough scheme will be extended until the end of March 2021 Update 3rd…

1 minute length
Posted: 6th November 2020
Read more

iris-84839-personal-tax-crashing-when-indexing-multiple-documents-from-tax-to-iris-docs

IAS – 84839 : Personal Tax crashing with “Archive document failure” when indexing multiple documents from Tax to IRIS Docs

Archive document failure: _InvuTalker.UploadAndIndexDocument Failed The development team have investigated this issue and identified a resolution. This resolution will be included in the 20.3 service…

1 minute length
Posted: 4th November 2020
Read more

12229

IRIS Payroll Professional: Guides for Furloughed Employees

Covid-19: A Practical Guide Guide to manually calculating furlough reclaim

1 minute length
Posted: 3rd November 2020
Read more

retrieve-hmrc-data-button-missing-in-ptp-tax-platform

Retrieve HMRC Data button missing in PTP Tax Platform

1. Download file from here (Right click on here and select save target as) 2. Copy this file to the PTP Data folder. The data…

1 minute length
Posted: 29th October 2020
Read more

error-1001-received-following-tax-submission-on-ptp

Error 1001 received following tax submission on PTP

We have this logged with the product development team. In the meantime please find the workaround below to stop this error from occurring: 1. Download…

1 minute length
Posted: 29th October 2020
Read more

11131

“User Limit Reached” when logging on

Your licence limit determines the maximum number of users that can log into payroll at any one time. You would see this message if trying…

1 minute length
Posted: 28th October 2020
Read more

charity-reports-crashing-at-exception-stage

Charity reports crashing at exception stage

This is an issue that is currently being investigated by our development team. The issue appears to be caused by one or more of the…

1 minute length
Posted: 27th October 2020
Read more

iris-time-and-fees-changing-memorised-report-owner

IRIS Time and Fees- Changing Memorised Report Owner

This KB will explain how to change the owner of a memorised report in IRIS Time and Fees. For example if a staff member is…

1 minute length
Posted: 23rd October 2020
Read more

iris-openspace-how-to-add-a-client

OS – 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the client maintenance screen: Select the…

1 minute length
Posted: 23rd October 2020
Read more

error-code-9999-error-type-fatal-error-message-charity-unaudited-small-full-accounts-averagenumberemployeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error Code: 9999 Error Type: fatal Error Message: Charity Unaudited small full accounts – AverageNumberEmployeesDuringPeriod – element must be provided for the current accounting period

When trying to file a Charity set of accounts with Companies House you may encounter the following error Error Code: 9999 Error Type: fatal Error…

1 minute length
Posted: 17th October 2020
Read more

© IRIS Capital Limited 2026

Company number: 06266887 | VAT number: 678792853 | Registered office: 4th Floor, Heathrow Approach, 470 London Road, Slough, SL3 8QY