Knowledge Base Articles

incorrect-password-please-check-your-internet-connection-error-message-when-linking-kashflow-to-iris-accounts-production

Incorrect password/please check your internet connection error message when linking Kashflow to IRIS Accounts Production

We are aware of an issue with the Kashflow IRIS Accounts Production integration where users may encounter the following error messages when linking their Kashflow…

timesheet-clock-missing-since-20-1-5-release

Timesheet Clock Missing Since 20.1.5 Release

This is currently a known defect since the 20.1.5 release. It will be fixed in the IRIS Version 20.3.0 however there is no planned date…

why-does-the-company-information-page-not-show-the-registered-number-for-jersey-accounts

Why does the Company Information page not show the registered number for Jersey Accounts?

The registered number will only show on the Company Information page for accounts with England, Wales And Scotland legislation. This can be altered in Edit…

ias-10070

IAS-10070 – IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook

In Outlook click on FILE – OPTIONS – Add-ins - You should a screen like the below. The first section highlighted in red is the…

7294

Transferring IRIS GP Payroll to a new P.C.

Transferring GP Payroll to a new PC On the new PC install the latest version of GP Payroll as a trial version. Click here to…

8325

No entitlement to SSP when recording sick period in employee diary

There are various reasons this might occur: Payroll needs 8 weeks' previous gross pay to average and check the employee is entitled to receive SSP,…

error-code-3001-8387

Error Code 3001 8387

This issue is a DEFECT in the software and should be fixed in Version 20.2.0, which is due to be released end of July/ beginning…

personal-tax-figures-are-not-showing-in-data-mining

Personal Tax/PM- Figures are Not Showing In Data Mining

In order for Tax figures to show within Data Mining (Which is also part of the PT 'Tax Summary' report) they must be finalised within…

prepayments-and-accrued-income-on-balance-sheet

Prepayments and accrued income on balance sheet

Post to nominal code 687

statement-of-corporate-governance-arrangements-showing-heading-with-no-narrative

Statement of Corporate Governance Arrangements showing heading with no narrative

This has been raised with the development team who have classed this as a software defect found in IRIS version 20.1 in the IRIS Accounts…

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