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IAS-10070 - IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook

Article ID
ias-10070
Article Name
IAS-10070 - IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook
Created Date
5th June 2020
Product
IRIS Docs
Problem
IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook
Resolution

In Outlook click on FILE – OPTIONS – Add-ins – You should a screen like the below.

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The first section highlighted in red is the Active Application Add-ins section (Note: you may have a list of other items show here).

If “Iris Outlook 2010 Email Assistant for OpenDocs” is under the Active Add-ins section it is available and needs to be turned on.

Set Manage: COM Add-ins (marked in green) selected on the bottom and click Go.

The Add-in will be availble and un-ticked, tick the small box on the left hand side and click OK.

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The Docs Add-in should now appear in the normal area.

DISABLED ADD-IN

If the Add-in has been disabled by Outlook it should show in the the Disabled Application Add-ins section (highlighted in red at the bottom).
To correct this click the COM Add-ins and change this to Disabled Items and click Go.

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Here you will see a list of Add-ins – select the Iris Outlook 2010 Email Assistant for OpenDocs” and enable

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