Knowledge Base Articles

11801

Can I include a Net bonus with an employees normal pay?

In order to process on a net to gross basis you first need to set up a net to gross pay code at the company…

11794

How to advance payroll (paying for more than one payroll period)

Normally this would only apply to a weekly payroll but periods can be advanced on any pay frequency in the same way. Occasionally you may wish to…

os-109

OS-109 : When adding a client in OpenSpace, a message appears about being in use by the practice or Email address not available

There was a problem creating the client. Please ensure email address is not already in use by the practice Email Address not available This means…

cannot-get-logical-lock-fail-code-5-on-isol0001-ttl

IAS- Cannot Get ‘Logical Lock’ Fail Code 5 on ISOL0001.TTL

It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail code 5 on ISOL0001.TTLNOTE :…

11593

Small Employer Relief

To switch on small employer relief go to: "Company" > "Company Details" > "HMRC" and tick the box to activate: If the company is entitled…

11878

Company Pension Dashboard

For a full AE Pension guide: IRIS Bureau Payroll users, Click Here IRIS Payroll Business users, Click Here The Company Pension Dashboard We have introduced the "Company pension…

11238

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS submissions. For each new starter…

11233

How to process Statutory Sick Pay (SSP)

Employees Normal Working Pattern First you may need to configure the employee normal working pattern. This may have already been done when you first created…

11221

How do I process a salary sacrifice deduction?

Salary sacrifice deductions are gross pay deductions that give the employee relief on tax and NI contributions. Commonly these are used for childcare voucher schemes,…

11165

Unable to finalise – Negative net pay was encountered

Negative net pay is unacceptable in the system and needs to be corrected before you can proceed. In order to correct we need to set…

Knowledge Base Articles

Knowledge Base

Newsletter