Knowledge Base Articles

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time that the matching occurs. Here…

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Creating a new user in OpenSpace and it says a user already exists

A user for that e-mail address already exists. Please enter a different e-mail address This means the user is already registered as an accountant, and…

customers-not-appearing-in-client-search-through-the-main-iris-dashboard

Clients not appearing in client search through the main IRIS dashboard

If a client is new, then this is the main reason for a client not appearing in a client dashboard search. There could be other…

openspace-notifications-password-reset-not-reaching-the-intended-recipients

OS-115: OpenSpace notifications/password reset not reaching the intended recipients

There are two factors that could cause this; The notification is in their junk box The message has not been sent or rejected Firstly get…

11793

Normal pay day falls on a non-banking day

Where the regular payroll date falls on a weekend or bank holiday, HMRC allows you to make actual payment on the previous workday but still…

11796

Can I include a NET bonus with an employees normal pay?

In the "Payroll Calculations" screen double click into "Extra Payments" On the "Extra Payments" window click the "NET bonus Wizard" button. Type in how much…

11787

How to include narrative, note or messages on payslips

When you go to produce payslips and get the print preview up on your screen, the option for including a message is in the side…

11794

How to advance payroll (paying for more than one payroll period)

Normally this would only apply to a weekly payroll but periods can be advanced on any pay frequency in the same way. Occasionally you may wish to…

11240

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS submissions you send every pay…

11801

Can I include a Net bonus with an employees normal pay?

In order to process on a net to gross basis you first need to set up a net to gross pay code at the company…

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