Knowledge Base Articles

12004

After installing an update payroll no longer opens

Please make sure you restart your PC after installing the update. Once you have restarted try to open payroll again. If the software will still…

11585

Reason for late reporting

The HMRC require that FPS submissions are received on or before the pay date. You are seeing this message because the pay date for the period…

12007

Accessing previous year’s payroll data

You can access the previous year's payroll data by clicking on "Year-End" > "Use Last Year's Data": Please Note: If the button "Use Last Year's Data"…

12112

Run-time error 5: Invalid procedure call or argument

This error can occur if a user with insufficient permissions attempts to update the software via the auto update procedure. To correct this, download the…

12169

System Failure. The submission of the document has failed due to an internal system error; Empty Error Response from Government Gateway; An error occurred while attempting to communicate with the Government Gateway

This error indicates HMRC gateway service is experiencing problems receiving, processing or responding to your RTI submission, not a problem with your payroll software I have had…

12191

Using Copy Company option with IRIS HR Integration

To reset the HR integration link: 1. Go to Company | Configure 2. This will open the HR Integration Configuration screen 3. Enter the Username…

11693

Networking GP Accounts

For networking to work successfully all your required machines must be running the latest version of the software. To check what the latest version is…

11880