Knowledge Base Articles

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Why can I not connect to OpenBooks via Account production?

This is due to a security update which OpenBooks have implemented to use TLS1.2. We have updated our software to use this and will be…

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How to update your company’s SIC code ?

To update the SIC code to Companies House you will need to file a Confirmation Statement (CS01) 1. Client | View | Categories | Change…

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Business Tax- How to make entries of Turnover/Expenses manually for CT600?

Warning if you still use AP: If you still have Accounts Production data coming through into BT for the client - this manual entry of…

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Reporting “No Employees Paid in Future Periods” on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for up to12 months into the…

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PTP TE – 1046 rejection

This indicates a problem with either the HMRC credentials or the PAYE reference. The HMRC username and password entered into the software needs to be identical to those…

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AE Config Tool – Step 3 – Contact details of the pension administrator at your company

Simply type in the details of the person within the company who will be responsible for managing your automatic enrolment pension. Please Note: The additional…

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Script Error when opening Iris Docs

To resolve this issue please see the steps below. - Log into Iris Docs as Administrator user - Expand Administration – Global Settings – Resource…

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How to send FPS for a previous period

When you click on the send FPS button from the row of icons along the top of your screen you will notice that you cannot…

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Object reference not set to an instance of an object – Error when producing pension export

This error will occur if a user tries to produce the pension export files while using the option "File" > "Year-End Data". If you do…

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Trust Tax Return shows the standard rate band as £1000

To resolve the above please do the following in Trust Tax: - Data entry - Trust - Other Trust Information - Number of settlements created…

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