Knowledge Base Articles

12022

Can I reuse an Employee Code when an employee has left?

No. HMRC use the Employee Code or Number as an identifier for that individual for the whole of the tax year. However, if you have made…

11667

Processing Opt Outs & Pension Refunds under Auto Enrolment

The easiest way to opt an employee out of AE pensions is via the Company Pension Dashboard. Please Note: The Company Pension Dashboard is available…

11580

You need to set the WEEKLY Pay Periods before continuing

There is an employee on your payroll set to a pay frequency that isn't set up in the payroll calendar. Normally this will be because…

11733

Updating National Minimum Wage using Global Changes

You can use the global changes tool to make bulk updates to employees. NOTE: Before proceeding please make a backup of your data. Global changes…

ias-12749

Cover letter page is blank

This issue is planned to be fixed in 18.2.0 version of IRIS The workaround is as follows: 1. After the return prints to screen, save…

12061

Import employee details into PAYE-Master

PLEASE NOTE: This KB refers to the process of importing employee information into a PAYE-Master data file. If you already have a PAYE-Master data file…

11642

Error 9999 when trying to send RTI submissions

Please Note: IRIS Support cannot advise you on the effects of these setting on your local PC / Network. If you are at all unsure…

11930

AE Period Pension Dashboard

For a full AE Pension guide: Earnie users, Click Here Earnie IQ users, Click Here Pay Period Dashboard We have introduced the "Pay Period Dashboard" to simplify…

ias-12746

How to change the displayed currency of accounts?

To change the currency in Accounts Production go to: 1. Posting / Post File Maintenance 2. highlight the client and click on Entries 3. highlight…

11484

Error Whilst Processing FPS: String was not recognized as a valid DateTime

There is a date missing in an employee(s) record. You will need to check in the General tab of the employee records that all starters…

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