Knowledge Base Articles

12042

Company Pension Dashboard – PAYE-Master

Where can I find the Company Pension Dashboard? The dashboard is accessed from the "Pension" menu: This screen will then show you a summary of…

11700

DBISAM Engine Error #9217 Error reading from the table or backup file “Cashbook” / DBISAM Engine Error #8961 Header information corrupt in table “Master”

This error can occur when GP Accounts hasn't been shut down correctly. To rectify you will need to run a repair of the database: Make…

11800

Read Only Mode

GP Accounts will enter read-only mode at the end of your current licence. Once you reach the expiry date of your last renewal you will…

11712

Error in ISLRTI.dll Compressed Employees Function to XML Error send EYU / FPS

You will need to disable the option to compress the RTI submission. Go to "Online Services" > "Configure" Open the "RTI" tab. In here untick…

11884

Error in COEPublish – An Error has occurred with Publishing Letters

This error indicates the the file OEComms.dll (used to drive the OpenEnrol/OpenPayslips processes) is either missing or not registered correctly on your system. This will…

12057

Employees are not receiving notifications from OpenPayslips or OpenEnrol

Due to the nature of the product (many similar emails being sent out in batches), email servers often block them as suspected spam. This can…

12091

NI Rate X is showing on employees P60

HMRC expects an X code to be entered if the employee’s earnings are below the Lower Earnings Limit (LEL) for national insurance, irrespective of the…

12094

What happens if we don’t comply, are late complying or miss our automatic enrolment staging date?

This information is provided by the pension regulator, click here for more details. Key Points: • The responsibility for complying with the employer duties rests…

12021

Mandatory employee information required before being able to send RTI

There are a variety of fields in the payroll software that are mandatory. You can print the RTI Missing Data report to see what information…

12066

Remote Payroll Entry FAQs – How do I remove a Remote User?

Where a remote user has already been linked, 1. In your payroll software, go to "Company" | "Provision User"2. Next to the relevant user, click…

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