Knowledge Base Articles

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Knowledge Base

3034 articles

11236

FPS totals not corrected for Statutory payment recovery

This is correct as per the HMRC specification. The FPS reports the total deductions made from the employees.  If there is a reduction in what…

11237

How do I process a leaver?

Under RTI you no longer need to send a separate p45 document to the HMRC, all the leavers details go along with the regular FPS…

11265

How do I correct a payslip when I’ve already published it to OpenPayslips?

The OpenPayslips portal will only hold one payslip per period per employee. If you re publish a payslip for the period it will automatically replace…

11274

Plain paper P45 printing over too many pages.

This issue is caused by printer driver issues. We recommend you (or your IT support) uninstall any existing printer software and download and install the…

11281

What if a company PAYE scheme ceases under RTI?

If a company PAYE scheme ceases, the Ceased Trading date will be used by either the EPS or FPS process for identifying the final submission.…

11287

How do I renew my licence details?

You will need to record your new authorisation code and expiry date in the software. Go To "Utilities" > "Licencing" Record your new details in…

11985

DBISAM Engine Error # 9729 Duplicate Key found in the index

This error usually occurs if the GP Accounts hasn’t been closed down correctly, for example after a PC has crashed. To correct the error: • Make sure…

11310

How to delete unused rates or payments / deductions from a company.

In order to remove these from the system we need to run the "Delete Utility". This is found in the admin mode of the software.…

11317

Additional Payroll reports

To select a new report from the Report Manager: Click on the ‘Reports’ tab, and select ‘Reports Manager’ Down the left hand side you will…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…