Knowledge Base Articles

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How to change your customer reference number and enter new licence details

To update your system please follow the instructions below. You will need to remove your existing licences first 1. To access the licences screen Select…

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Pension not appearing on the computation

To resolve this please do the following in Personal Tax: -Go to set up at the top of the screen -Retrieve HMRC data practice options…

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I have made entries on the partnership return but the information is not saving.

To resolve this problem, could you please do the following: - -Go to Business Tax -Go to Trades at the top of the screen -Partnership…

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Business Tax – Validation loss carry: value cannot be greater than zero OR cannot exceed 0.00

You may get 'the value cannot be greater than zero' OR "cannot exceed 0.00", It can be caused by ceased dates etc To resolve this…

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How can I get the FRS transition dialog box to appear in A/P dates?

1. If you have entered in the correct A/P date within the Business Client Maintenance screen and the ‘comparatives’ dialog box does not appear, please…

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Intangible Asset Useful Life

After entering the Fixed Asset Depreciation Policies (can be found under Edit), users can enter the estimated useful life in the data screens by opening…

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I have entered my profit figure into update profits, but this has doubled/increa

When entering a new profit figure into edit | update profits, please remember to select zero values first, so that the profit figure returns to…

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When I go to the client it says the previous year end date is invalid.

The reason this message is appearing is because yo a valid previous end date or a commencement date has not been entered. Go to accounts…

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MTD API Platform Downtime 13th September

HMRC have advised their digital data retrieval service will be unavailable between 7am and 8am on Wednesday 13th September 2017. Share This Page

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Not all lines are appearing when viewing reports in Openspace

Once the document has been clicked on and appears at the bottom of the screen, then right click the document and open 'with system viewer'.…

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