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Pension not appearing on the computation

Article ID
ias-12563
Article Name
Pension not appearing on the computation
Created Date
15th September 2017
Product
IRIS Personal Tax
Problem
Have entered a pension or retrieved data from HMRC and the pension information is not appearing on the computation
Resolution
To resolve this please do the following in Personal Tax: -Go to set up at the top of the screen -Retrieve HMRC data practice options -Untick all the boxes and click OK Then go to: – -Client at the top of the screen -Extract -Save to the desktop -Come out of the client, go to a random one and then go back to the original -Go Client at the top of the screen -Import -Select desktop -Select the extracted file -Click yes to the message -Click yes to replace the data -Run computation and it should appear f this does not work then the second reason is: – 2. HMRC may have not yet reconciled the figures so therefore it has not been updated on their systems.

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