Knowledge Base Articles

kba-03583

AML – how to disable old newswires/training events

The best way to deal with the old newswires is to remove the personnel from those particular training events. If the newswire is deleted altogether…

1701

IRIS HR Manager: Usernames and Passwords

Please note: This KB refers specifically to IRIS HR Manager desktop software. HR Manager does not have default login details. The administrator user name and password…

ias-12508

Error 1305.Error reading from file C:WindowsInstaller227a81b.msi

This is a windows installer error that indicates a failure while reading the media the installer relies on Solution 1: Navigate to the path shown…

12095

How does automatic enrolment affect the payroll cycle?

Pension file exports should be created after you have finalised the pay period, as should your pension communications. NOTE: GP Payroll, Earnie, Earnie IQ and…

12087

Toolbar is missing

If you find the toolbar is missing after you have logged into Payroll Professional/Earnie you will need to toggle the option off and on again…

11523

Window not displaying correctly – buttons cropped off window

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. For payroll…

12106

OpenEnrol: Which Letter is Generated and When?

Letter Name Produced When? L1 Issued when Auto Enrolment Date is assigned L1R Issued when Re-enrolment Date is assignedPlease Note: The letter when issued will…

11898

Deleting an employee record

We wouldn't normally advise you delete employee records. Marking employees as leavers when you are no longer going to pay them is normally sufficient as…

11398

Work Period Required when setting up automatic enrolment

You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company" | "Payroll Calendar" This will…

11711

1904 Module E32DLL2.DLL failed to register.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. Once the user clicks "OK" the installer will…

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