Knowledge Base Articles

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Knowledge Base

3023 articles

12144

HMRC Service: PAYE Online for employers

Most new employers get a login when they register as an employer online. If you don’t have a login because you registered in a different way you’ll…

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Internal Exception Occurred: Error Code: 508

Due to recent CS01 changes please update to 17.2. The download can be located in the IRIS Accountancy Suite section of the website.

11720

Returning to last years payroll data

Every time you perform "Year End" > "Clear Totals" PAYE-Master creates a copy of year-end data separately to the normal backup process.  To return to…

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How to change fee reference sequence

To change the sequence ofthe references number you fees documents are posted in you will need to be logged into Iris as Master and follow…

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How to block time/fees from being posted to a specific client.

To access the fees posting conditions: - Enter either the Time or Fees Ledger - Click File - Clients -Highlight the specific client and click…

11866

DBISAM Engine error 9127

Caused by database corruption, usually seen when the data is kept on a shared drive and one of the PC’s crash or it doesn’t shut down…

11026

Opening Open Exeter Import Screen Error: “Interface Not Supported”

Close GP Accounts Open the command prompt on the PC:  Press the Windows Key + X on your keyboard and select the option "Command Prompt…

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Closing Time/Fees periods

It is only possible to change the status of a Time/Fees period in the following ways: 1. If you make a posting into a Time…

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How to remove message regarding to domicile

To remove the message please do the following in Personal Tax: - Reliefs tab - Miscellaneous - Residence Questionnaire - Click on the delete button…

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A date that you have entered lies beyind your defined time periods

This message means that dates on the new timesheet don't fall entirely within your Time periods. If you want to create the timesheet for these…