Knowledge Base Articles

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Knowledge Base

3027 articles

11026

Opening Open Exeter Import Screen Error: “Interface Not Supported”

Close GP Accounts Open the command prompt on the PC:  Press the Windows Key + X on your keyboard and select the option "Command Prompt…

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Closing Time/Fees periods

It is only possible to change the status of a Time/Fees period in the following ways: 1. If you make a posting into a Time…

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How to remove message regarding to domicile

To remove the message please do the following in Personal Tax: - Reliefs tab - Miscellaneous - Residence Questionnaire - Click on the delete button…

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A date that you have entered lies beyind your defined time periods

This message means that dates on the new timesheet don't fall entirely within your Time periods. If you want to create the timesheet for these…

11743

Do I have to contribute to my workers’ pension?

As an employer you must contribute to the pension of your Eligible Jobholders and any Non-eligible Jobholders who opt in. What are the minimum contributions?…

11687

Error 3024 – Couldn’t find file E32-SYS.MDB

The file E32-SYS.MDB is missing for the payroll program file. First, make sure the file is present. Right click on your payroll shortcut and select…

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Datamine for Gross Income on Land and Property

The three fields mentioned below will be available to datamine within the 17.2 update of Iris Accountancy Suite. This is currently scheduled for July 2017.…

11335

You cannot install this product to the folder selected.

 The file "Intex.drv" in the installation folder is causing this error. Open the installation folder (Right click on the payroll shortcut and click "Properties" to…

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Timesheet Time postings tab not showing in PM

The timesheet time posting tab is only available if users are using 'Grid timesheet screens'. Please see the steps below on how to make this…

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How do I turn off HMRC Data Retrieval

To turn off this function please do the following in Personal Tax; - Setup - Retrieve HMRC Data Practice Options - Untick all the boxes…