Knowledge Base Articles

ias-12440

Please check that the users UTR is correct.

ias-12442

Customers should just continue to retry. If it is a consistent problem development should be made aware so as to liaise with HMRC to stop…

ias-12437

To resolve this you will need to turn off the automatic connection; To do this go to the Setup menu, selecting Retrieve HMRC Client Data…

ias-12438

Please take a Client Extract and send it to IRIS Support

ias-12443

This could be that the data is corrupted or that HMRC are not responding with a response that we expect. Please try again but if…

ias-12447

This error is down to a service that IRIS manage. Please notify IRIS Support to get this resolved

ias-12444

In the event of this issue we will need a T3 and it is likely cause by problems with the HMRC service. Ask the customer…

ias-12445

This is likely cause by problems with the HMRC service. To resolve this you will need to turn off the automatic connection; To do this…

ias-12446

This is likely cause by problems with the HMRC service.To resolve this you will need to turn off the automatic connection.To do this:Go to the…

ias-12435

This is currently an issue within IRIS and is due to be fixed within 19.1.0. In the mean time, as a workaround, can you please…

Knowledge Base