Knowledge Base Articles

How to Activate Your PTPAP Licence.

Why is the PSC information missing on the Confirmation Statement?

With effect from 26th June 2017, Companies House have updated the company forms. The CS01 form will no longer provide information regarding the persons of…

PSC missing on the CS01 when appointed on the same day as incorporation

This issue may occur for Companies Incorporated prior to 30th June 2016 and have no previous Annual Return. The current workarounds are as below: Users…

Can I make a copy of company data?

We can perform a company copy from the admin mode of the software. Login to the admin mode using the name: SYSTEM and your admin…

I want an employee to have a different deferral date.

You should enter the Deferral Date manually on the employee record in this situation. If a new employee is assessed and postponed via the payroll, the employee’s Deferral…

How is a new employee assessed when the payroll cut off is missed?

The employee will be assessed in the next pay period.  Example: A monthly paid employee starts after the payroll cut off for month 1 -…

GP Payroll is loading last years payroll data

This is caused by your anti-virus/security software recognising the file Paywin.exe as malicious. To resolve, the desktop short-cut needs to be redirected back to the…

How to create an agency for an attachment of earnings?

To set up a new agency go to: Att'ments (on the top menu, not the paper-clip button) > "Agency / Beneficiary Details" Click on "New"…

Recording Note/Memos for employees

Employee Details Notes The Employee Details screen is opened from the Selection Side Bar by double-clicking the employee's name. Click on the Notes tab Use…

You have not been invited to submit this submission type

Unfortunately, the HMRC are not expecting RTI submissions for this PAYE scheme. Maybe the scheme hasn't been activated for online services or perhaps the HMRC…