Knowledge Base Articles

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3027 articles

ias-12325

The numbers in the boxes on the CT600 are either incorrect or showing a letter

IRIS has found an issue in the tool used to generate the CT 600 report. This issue has been resolved in IRIS 17.3.1

ias-12319

I have Share Allocation Errors, what can I do?

Please refer to our help guide, available here for some advice. Share This Page

ias-12320

Why do I have a warning report within my iXBRL accounts?

A warning report can be ignored, this will not cause any submission to fail. From version 16.2.2, IRIS will do all the mandatory tagging issued…

ias-12317

Unhandled Exception When Selecting Submit CH-EFile

To resolve this problem you will need to download and run the following on the SQL Server; Please ensure all users are out of IRIS…

kba-03532

PTP CT – Error Code -2146232576 Message: Automation error

To help resolve the reported error please follow the information below. 1. Select the 'Windows' Key and the 'R' Key2. Type 'Control Panel' then click…

12078

The item,IRIS.SME FINANCIALS WIN.FINAPP.EXE, that this shortcut refers to has been changed or moved …

Set full permissions on the following folders: C:\Users\*USER*\Documents\IRIS Software LtdC:\Program Files (x86)\IRIS Software Ltd\BookkeepingC:\ProgramData\IRIS Software Ltd Then uninstall the software and reinstall it as the…

11805

End of Support for Windows XP

In April 2014 Microsoft officially ended their support of Windows XP. Since this time IRIS have continued to test on this operating system to ensure…

ias-12316

IRIS Workstation Installation Error 3 – Invalid String Format

You need to install C++ 2013 and reboot the computer Locate Microsoft Visual C++2013 redist in Programs and Features. Double click and select the Repair…

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How to republish pension letter via OpenEnrol

To republish only for selected employees: On the Publish Pension Communications screen, In the View drop down, select Published, then click RefreshTick the Republish selected pension…

ias-12313

The computation option in the tax summary box shows N/A

This has been confirmed as a display issue within our software that is due to be fixed in a future release.This does not affect the…