Knowledge Base Articles

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3023 articles

kba-03532

PTP CT – Error Code -2146232576 Message: Automation error

To help resolve the reported error please follow the information below. 1. Select the 'Windows' Key and the 'R' Key2. Type 'Control Panel' then click…

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The item,IRIS.SME FINANCIALS WIN.FINAPP.EXE, that this shortcut refers to has been changed or moved …

Set full permissions on the following folders: C:\Users\*USER*\Documents\IRIS Software LtdC:\Program Files (x86)\IRIS Software Ltd\BookkeepingC:\ProgramData\IRIS Software Ltd Then uninstall the software and reinstall it as the…

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End of Support for Windows XP

In April 2014 Microsoft officially ended their support of Windows XP. Since this time IRIS have continued to test on this operating system to ensure…

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IRIS Workstation Installation Error 3 – Invalid String Format

You need to install C++ 2013 and reboot the computer Locate Microsoft Visual C++2013 redist in Programs and Features. Double click and select the Repair…

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How to republish pension letter via OpenEnrol

To republish only for selected employees: On the Publish Pension Communications screen, In the View drop down, select Published, then click RefreshTick the Republish selected pension…

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The computation option in the tax summary box shows N/A

This has been confirmed as a display issue within our software that is due to be fixed in a future release.This does not affect the…

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S455 tax calculated because the loan balance brought forward is ignored

Unfortunately, this was confirmed as a bug within the software in version 16.2.0 and was fixed in version 16.3.0 (the October 2016 release). Workaround: 1)…

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How To Input Licence Details into IRIS Bookkeeping

To licence IRIS Bookkeeping please enter the product and then go to "Tools" > "Options" and select the licensing tab. Product: This will always be…

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Can I produce and e-file EH01-EH05 (Election) and EW01-EW05 (Withdrawal) Forms?

From version 16.2.1which is now available to download from our website, users are able to generate and e-file the EH (EH01-05 and LL EH01, 02,…

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V16.2.1 PSC Forms (LTD and LLP) are now available to generate and e-file.

From version 16.2.1 which is now available to download from our website. Users are able to generate and e-file People with Significant Control (PSC) Forms…