Knowledge Base Articles

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Knowledge Base

3023 articles

11666

Error Number = 0 – Producing the Journal file

This error is usually related to some incorrect job card information being processed against an employee. The employee in question is identified by the code,…

11535

Unknown File Type when trying to open Guides in Payroll Business

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

11574

Your default web browser could not be detected

This Windows setting needs to be refreshed. Go to "Control Panel" > "Default Programs" From the options click on "Set program access and computer defaults"…

7336

Cashbook items appearing twice on Reports but only once in cashbook

Take a backupFind the item in cashbook - highlight - Press F6Both entries will show here - select one & delete itExit out of GP…

ias-12220

How to utilise Capital Losses

Capital losses may be deducted from gains chargeable in the year in which the losses are incurred: - These losses are to be entered in…

ias-12221

Date of IXBRL Accounts and Date of CT600 do not match

Users are requested to carry out the following steps:- From your Start Button on your machine go to the Control Panel and select Region and…

ias-12218

The amount in box [N1.27] must equal the amount in box [7.34]

The HMRC cannot accept an FBI Return with entries in boxes 2.6a & 2.6b and therefore the Return will need to be sent as a…

ias-12219

How to deal with interest received net for a limited company in Business Tax?

Users are required to: 1. Log into Business Tax and select the client. 2. From the Edit Menu select Business Tax Accounts 3. Highlight the…

ias-12223

Incorrect formatting on generated letters/fee documents

From 11.9.0, if generated letters/fee documents show incorrect formatting, the changes will need to be made on a template by template basis. Please find the…

11981

After performing End of Year, contra items showing in cashbook for items that were not showing as unreconciled before

This error seems to be caused when a lodgement has been amended, or that a lodgement has been “bookmarked” and imported into another lodgement which…