Knowledge Base Articles

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Knowledge Base

3027 articles

11400

Work Period Required when setting up automatic enrolment

We need to set up the work period calendar for the pay frequencies used for this company. Go to "Company" > "Payroll Calendar" You will…

ias-12227

The signature of this program is corrupt or invalid

Following the methods outlined below may help to resolve the issue Method 1: "Run Anyway". Press the Windows key and in box type Downloads Press…

11989

How to move the location of live PAYE-Master data files

Moving PAYE-Master Data - Multi Company Bureau Licence • Start PAYE-Master but DO NOT OPEN any company data.  • Go to "Utilities"> "Move Data File".  • Select the…

ias-12224

Internet Filing Validation Error

This is not an issue within the IRIS Software but is an issue with the HMRC Servers. You will need to do the following:- Go…

11666

Error Number = 0 – Producing the Journal file

This error is usually related to some incorrect job card information being processed against an employee. The employee in question is identified by the code,…

11535

Unknown File Type when trying to open Guides in Payroll Business

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…

11574

Your default web browser could not be detected

This Windows setting needs to be refreshed. Go to "Control Panel" > "Default Programs" From the options click on "Set program access and computer defaults"…

7336

Cashbook items appearing twice on Reports but only once in cashbook

Take a backupFind the item in cashbook - highlight - Press F6Both entries will show here - select one & delete itExit out of GP…

ias-12218

The amount in box [N1.27] must equal the amount in box [7.34]

The HMRC cannot accept an FBI Return with entries in boxes 2.6a & 2.6b and therefore the Return will need to be sent as a…

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How to deal with interest received net for a limited company in Business Tax?

Users are required to: 1. Log into Business Tax and select the client. 2. From the Edit Menu select Business Tax Accounts 3. Highlight the…