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Your default web browser could not be detected

Article ID
11574
Article Name
Your default web browser could not be detected
Created Date
4th January 2016
Product
IRIS PAYE-Master, IRIS GP Payroll, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie
Problem

When trying to open help files / guides in payroll user gets the following error:

Your Default web browser could not be detected. try opening your web browser and nivigate to

Resolution

This Windows setting needs to be refreshed.

Go to “Control Panel” > “Default Programs

From the options click on “Set program access and computer defaults

Click on the arrows next to “Custom

From the options click to put the dot next to one of the named entries ie. don’t use the option “Use my current web browser”

Click “OK

Restart the PC and you will be able to access the guides from the menu options.

NOTE: All the support documents can also be found on our website www.iris.co.uk/support

Thank you for your feedback.

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