Knowledge Base Articles

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Knowledge Base

3023 articles

ias-12166

Unable to Swap Charts – A swap to another chart is not permitted

If Postings or Client specific data eg Account Descrption etc has been entered it is not possible to simply Swap the Chart of Accounts. Click…

ias-12164

After activating my licences the expiry date is shown as 10/01/1900

This has been identified as a problem with the Regional Settings on the local machine. Please ensure you have the Date & Time formats set…

ias-12163

IAS-12163: The licensing service is disabled or has become inactive

To resolve this, you'll need to start the IRIS Co-ordination Service. Press the Windows+R keys to open the Run dialog Type services.msc, press Enter Locate…

ias-12156

Principle trustee is not appearing on the electronic tax return cover sheet

This has been confirmed as an issue in our software which will be resolved in our December 2015 release.

ias-12151

Additions/Disposals Total is not showing in the Asset Summary Report

This has been resolved in our latest version which is 11.9.2, please ensure that this is the version that you are running. Please make sure…

ias-12153

When adding a new asset it is not appearing on the assets summary report

This has been resolved in our latest version which is 11.9.2. The most recent update is 16.2.0, therefore please update in the following order: If…

ias-12154

Iwintxir.exe when submitting self-assessment tax returns

This will be resolved in our Service Pack that is being released in November. The reason that this is being produced is because there was…

kba-03360

PTP TP – Error 2147220991 The VSPrinter control is empty (no document to translate) when printing a return

Please go to the Spanner icon and Printing tab.  Ensure that Use Printer Object is not ticked.

11949

Error 13 in PushReportToOpenSpace when sending report to OpenSpace

The user has enabled batch printing. Non of the software Open.. functionality covers usage with batch printing, this needs to be turned off. Each individual…

11933

AE Config Tool Error – 2147220988 – The setting FundFileTypeInclude does not exist in this company

Please download and install the latest version of Payroll business/Bureau Payroll: Click here for downloads.