Knowledge Base Articles

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3023 articles

kba-03354

Windows Vista Virtualisation – This application is trying to write a file to P:PTPDataPlatform but this location will mean this file is virtualised under windows 7

1.       Users are advised to check that their network drive is accessible. (Seek their own IT support for network access issues) 2.       Users are required…

kba-03355

“Encountered a sharing violation whilst accessing C:SHAREREGSharereg.exe”

Users are required to Disable/Turn Off the local Anti-Virus software. Note: Due to the large range of Anti-Virus software available PTP Support cannot advise on…

kba-03353

PTP TPO – Cannot read data – This may be because the database needs maintenance or it may need to install latest data drivers from the CD

This is caused by data corruption and the only solution is to restore the latest backup. 1. Locate the current TPO Data folder and rename…

kba-03352

PTP – Error 429 – active X Component can’t create object when trying to print

This usually means either a download has not installed properly or certain dll's in the code have not registered. Please install the PTP All Controls…

10428

Error 512 printing P60s and/or other reports

Normally this is a transient error caused by an interruption between your software and your network/printer resources. This error is corrected by restarting payroll. If…

11911

JavaScript required to access HMRC Online services

To ensure that you are still able to log in to you HMRC online account please make sure you have enabled JavaScript in your web…

11901

How to configure deductions for AE (Automatic Enrolment) Pensions

Please refer to the guides below. IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollEarnie (Including customers formally using IRIS Payroll Professional) For further AE info and FAQs…

ias-12003

IAS-12003 – SQL Server does not exist or access is denied

To resolve this, you'll need to start the SQL service. 1. Press the Windows+R keys to open the Run dialog. 2. Type services.msc, press Enter.…

10866

Report Margin setting will not save

Rather than going through 'Optional Reports' you need to install the report from report manager. For more details on the report manager, click here. Once…

ias-12001

How do I change the Staff ID?

Following the instructions below may help to resolve this; Log into IRIS and open System Maintenance Select the Staff menu, then Staff Maintenance Select the…