Knowledge Base Articles

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Knowledge Base

3027 articles

11923

How to change the employee order on reports

You can change the employee order applied to reports in the "Report table". • Click on Reports > Report Table• Find the report you want…

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No new licences available

Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top) Then go back into Tools | Licence…

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Capital Allowances in the Enhanced Computation are incorrect for a ltd company

- If the client is supposed to correctly show as a Multiple Trade client then go to Edit | Multiple Trades | Trade Maintenance and…

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Are there other external installations currently running?

Run the PTP Update and at the point you encounter this message please press CTRL-ALT-DEL and select Start Task Manager. Windows Vista/7 Click processes and the…

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Windows Vista Virtualisation – This application is trying to write a file to P:PTPDataPlatform but this location will mean this file is virtualised under windows 7

1.       Users are advised to check that their network drive is accessible. (Seek their own IT support for network access issues) 2.       Users are required…

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“Encountered a sharing violation whilst accessing C:SHAREREGSharereg.exe”

Users are required to Disable/Turn Off the local Anti-Virus software. Note: Due to the large range of Anti-Virus software available PTP Support cannot advise on…

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PTP TPO – Cannot read data – This may be because the database needs maintenance or it may need to install latest data drivers from the CD

This is caused by data corruption and the only solution is to restore the latest backup. 1. Locate the current TPO Data folder and rename…

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PTP – Error 429 – active X Component can’t create object when trying to print

This usually means either a download has not installed properly or certain dll's in the code have not registered. Please install the PTP All Controls…

10428

Error 512 printing P60s and/or other reports

Normally this is a transient error caused by an interruption between your software and your network/printer resources. This error is corrected by restarting payroll. If…

11911

JavaScript required to access HMRC Online services

To ensure that you are still able to log in to you HMRC online account please make sure you have enabled JavaScript in your web…