Knowledge Base Articles

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Knowledge Base

2921 articles

ias-11592

IRIS Personal Tax

e-Checklist and Interest and Lloyd's Underwriters Sections

The field that does not show in the Bank Account Name. This will be looked at for inclusion in a…

ias-11593

IRIS Personal Tax

e-Checklists and OpenSpace

This message is originating from OpenSpace and means that credentials are not in place for this client.

ias-11594

IRIS Business Tax

Business Tax- 3001 7752 CRN (Company Registration Number) on the submission does not match the CRN for this Unique Tax Reference

Go to the Client/ View/ Basic tab/ Registered number - check the CRN code here. Then check in AP may…

ias-11591

IRIS Personal Tax

e-Checklist and High Income Child Benefit Charge Review/Edit Screen

We have given clients the opportunity to enter in any value including 0 in the High Income Child Benefit area.…

ias-11587

IRIS Personal Tax

Out of Memory when generating e-Checklists for All Clients

Clients are advised to choose a range of clients rather than All Clients if they have a large database. If…

ias-11580

IRIS Personal Tax

Progress bar seems to freeze when running e-Checklists on a large database

Please be aware that even though the progress bar seems to have frozen it is still working in the background.…

ias-11584

IRIS Personal Tax

Global Changes to e-Checklists questions change OpenSpace e-Checklists

Please be aware that this will only change if you are adding a heading to the e-Checklist Questions. It does…

kba-03241

PTP Launcher has encountered a problem and needs to close

The following steps will help you to resolve this problem.   1. Right click on the PTP launcher and select 'Properties'…

ias-11563

Web Licencing Failed Validation - Licence Disabled

This error typically occurs because the IRIS installation has been moved or the licences have been revalidated on a different…

kba-03230

PCSR - Can the logo on pdf documents be changed to the company logo

Yes, provided it is a .gif file, 1035 Wide x 279 High.  Go to File > Presenter Details > Logo…