Knowledge Base Articles

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Knowledge Base

3027 articles

ias-11659

Installation Error – 13 – Failed to Restore Database

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this failure, use the instructions below…

ias-11657

Installation Error – 11 – Data Bridging

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11658

Installation Error – 12 – Lock Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11651

Installation Error – 6 – Creating Database

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11652

Installation Error – 7 – SQL Database Update Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11647

Installation Error – 1 The Installation has aborted

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in…

ias-11646

Application Failed to Initialize properly (0xc0000005).

This error usually occurs due to a conflict with your anti virus program. Set exclusions within your Anti Virus program and then rerun the application.…

ias-11645

Not utilising the b/f capital losses against the gain during the year

To utilise the capital losses, please follow the steps below:- 1. Select a different Limited Company within Business Tax 2. Run an enhanced tax computation…

ias-11642

How do I set up Roles and Permissions within IRIS OpenAudit?

To edit Roles and Permissions users are required to select, 1. Dashboard | Roles and Permissions 2. Click on the Edit tab 3. Place a…

ias-11643

How do I import the prior year trial balance using a CSV format within OpenAudit

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit File 3. On the right…