Knowledge Base Articles

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2916 articles

ias-10736

IRIS Business Tax

Currency conversion available for Yen and Swiss Franc

The following currencies are as follows: UK Pound (£) US Dollar ($) The Euro (€) Yens (¥) Swiss Franc (Fr)…

kba-03126

PTP - CTReturn.exe has stopped working

It has been identified that users, who have 'Team Viewer' remote control software install on the affected machine. This causes the…

ias-10713

Failure to load library isoltfup.dll when accessing IRIS Time

Sophos Anti Virus Software have made some changes that have affected IRIS Time. You will need to contact your IT,…

kba-03118

PTP - Tax/CT Platform will not open - Flashes then closes

To help resolve this you will need to run a repair/upgrade on the installation. Please download the latest version of…

ias-10712

Running the update file gives an error - not a valid win32 application

This error indicates that the download is incomplete or has become corrupted. Please delete the file and try the download…

kba-03114

PTP Launcher - Failed to initialise application properties

1. Remove this file from the PTP install folder (default location C:\PTP) and copy the same file from another PC that…

ias-10667

IRIS Personal Tax

validation error in element Foreign Companies

This is an HMRC restriction and therefore applies to all years. This situation has occurred because the client has foreign…

ias-10641

IRIS Personal Tax

How to promote a Tax Return to Final.

Users are required to: 1. Log on to IRIS Personal Tax and select the client. 2. Generate the interim/unrecorded Tax…

ias-10650

IRIS Personal Tax

Is it possible to search the database by UTR number?

Users are required to: 1. Log on to IRIS Personal Tax and select a client. 2. From the Client menu…

ias-10656

IRIS Personal Tax

Authentication failed message transmitting a P11D form online.

Users are required to ensure that the correct User ID and Password have been entered into IRIS and also to…