Knowledge Base Articles

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Knowledge Base

3027 articles

ias-11594

Business Tax- 3001 7752 CRN (Company Registration Number) on the submission does not match the CRN for this Unique Tax Reference

Go to the Client/ View/ Basic tab/ Registered number - check the CRN code here and correct. Then check in AP may have a different…

ias-11591

e-Checklist and High Income Child Benefit Charge Review/Edit Screen

We have given clients the opportunity to enter in any value including 0 in the High Income Child Benefit area. If the above does not…

ias-11587

Out of Memory when generating e-Checklists for All Clients

Clients are advised to choose a range of clients rather than All Clients if they have a large database. If you do have a large…

ias-11580

Progress bar seems to freeze when running e-Checklists on a large database

Please be aware that even though the progress bar seems to have frozen it is still working in the background. We would suggest that if…

ias-11584

Global Changes to e-Checklists questions change OpenSpace e-Checklists

Please be aware that this will only change if you are adding a heading to the e-Checklist Questions. It does not change on the sections…

kba-03241

PTP Launcher has encountered a problem and needs to close

The following steps will help you to resolve this problem.   1. Right click on the PTP launcher and select 'Properties' 2. Select either 'Find Target'…

ias-11563

Web Licencing Failed Validation – Licence Disabled

This error typically occurs because the IRIS installation has been moved or the licences have been revalidated on a different machine and your licence does…

kba-03230

PCSR – Can the logo on pdf documents be changed to the company logo

Yes, provided it is a .gif file, 1035 Wide x 279 High.  Go to File > Presenter Details > Logo on Forms tab Browse to…

11540

Wrong guides in the software

All of the support guides are now stored on our website as part of our online document library. The problem is likely your web browser has…

11534

Unknown File Type when trying to open Guides in PAYE-Master

The support guides provided are in the format .PDF. If you are seeing this message when you try and open one of the guides it…