Knowledge Base Articles

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Knowledge Base

3027 articles

ias-11503

IRIS Scripting Host Error When Printing Share Certificates / Dividend Vouchers

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry settings are incorrect or invalid.…

ias-11504

Internal Exception Occured: IRIS OM Error

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry settings are incorrect or invalid.…

ias-11491

Email Assistant not initialising

If all users are affected it is likely the service responsible for the email assistant addin will need to be restarted, please find the steps…

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How do I reset my Password in IRIS OpenSpace?

Please follow the steps below: From the main Logon Screen for IRIS OpenSpace, Select ‘Forgot your password?’ Enter your email address Select ‘Reset’ Alternatively follow…

ias-11489

Why can I not see the ‘OpenSpace: Upload’ section from the Client Dashboard?

Users are required to follow the steps below: From the IRIS Main Menu Select System Maintenance |Staff| Staff Maintenance Select the relevant Staff Member |View…

ias-11482

Installation Error – 17 – Installation Cancelled

Only use this fix If you are receiving this message but are NOT cancelling the installer manually and have a fully functional backup of your…

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Employee email address is already in use/registered and unable to publish payslip

Unfortunately, the employee has registered their email address as an employer rather than an employee. Either replace the email address with another one for that…

kba-03216

PTP TR – HMRC Exclusion ID 22 – terminal losses on Self Employment pages

This is a rare scenario, HMRC estimate less than 10 customers will be affected. In the vast majority of cases click Yes to proceed. If…

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PTP TR – HMRC Exclusion ID 23 – Terminal losses on the Partnership pages

This is a rare scenario, HMRC estimate less than 10 customers will be affected. In the vast majority of cases click Yes to proceed. If…

ias-11407

Where to enter the cash on withdrawal basis for a sole trader or partnership in

The screen is the same for both sole traders and partnerships. To access: For a sole trader: Go to Trade, Profession and Vocation | Sole…