Knowledge Base Articles

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3023 articles

ias-6532-report-processor-error

IAS-6532 – Report Processor Errors

Report Processor Error Report processor errors are often generic and a result of environmental issues rather than IAS software issues. Below are our suggested troubleshooting…

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PTP TR – What is excluded income

Excluded income, also known as disregarded income, may appear on the tax calculation summary for a non resident client i.e. with a cross in box 1…

ias-12346

OS-12346 – Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1", ".PS1XML", ".PS2", ".PS2XML", ".PSC1", ".PSC2",".BAT",…

ias-11122-report-processor-error

ias-11122 – Report Processor Error Win32 error code: 122 when printing 64-8 and R40 reports.

We have alerted our development team of the "Report Processor Error, error code 122" but current indications are that this has been caused by a…

kba-03639

PTP CT – Must complete the ‘if you are not attaching computations say why not?’ box, OR tick one of the boxes to indicate the computations being…

If computations are not being attached, go into page 2 of the CT600 return and choose a relevant reason in box 90. Otherwise please tick box…

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IRIS Payroll Basics Support Information

For IRIS Payroll Basics use the following support options: Support FAQs - Click Here Online Document Library - Click Here (Please note, these guides are for…

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PCSR – Error code 502 Authorisation failure

1.  Error 502 when eFiling or doing a Detailed Data check via the original Companies House Data Check indicates a problem with the Presenter Details. …

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PCSR – Unable to upload eformations to London Law via FTP

The October 2019 release introduced new functionality to upload formations to London Law via FTP to replace the previous email method.  This is done via Port…

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PTP CT – Figures not apportioning for Income from a property business in box 190 on an extended accounting period

There was an issue where the figures showing in the backing schedule at box 190 were being dictated by the Display option selected in the…

kba-03773

PCSR – Connectivity issues trouble shooting guide

Companies House Data Check: Uses Port 80 a. Retrieves a transaction ID from: https://efch.ngiris.com/counter/CHdatacheckCounter.pl b. Does a HTTP POST to: https://xmlgw.companieshouse.gov.uk/v1-0/xmlgw/Gateway   New Companies House…